Effective date: This policy takes effect when it is published on our Websites.
1. Who we are
Kensington Media House Limited, trading as Kensington Media House ("KMH", "we", "us", or "our"), is a private company limited by shares registered in Ireland under company number 687906. Our registered office is at Jackson's Cross, Cahir Road, Clonmel, Co. Tipperary, E91 DP66, Ireland.
We are the controller of the personal information described in this Privacy Policy. For privacy questions or to exercise your rights, contact us at privacy@kensingtonmediahouse.com.
2. Scope of this policy
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.kensingtonmediahouse.com or shop.kensingtonmediahouse.com (together, the "Websites"); contact us; book a consultation; subscribe to our communications; buy a digital product from our online store; apply for a role; or interact with us as a client, supplier, or other business contact.
Client data. KMH provides retention-marketing services to ecommerce brands. When we access personal information that a client controls in the client's CRM, email, SMS, analytics, or other systems to provide those services, the client is ordinarily the controller and we process that information in connection with the services agreed with that client. If you are a customer of one of our clients, please direct privacy requests to that client in the first instance.
This policy does not apply to third-party websites, services, or apps that we do not control, including providers linked or embedded on our Websites.
3. Personal information we collect
The personal information we collect depends on how you interact with us. We ask that you do not send sensitive, confidential, or special-category personal information through a Website form unless we have specifically requested it.
Visiting the Websites: Information we may collect: IP address; approximate location derived from IP; browser, device, operating-system, and screen information; pages viewed; referral source; links clicked; time spent; cookie identifiers; and other Website interaction data.
Contacting us or subscribing: Information we may collect: Name, business email address, company, job title, message content, communication preferences, consent or objection records, and email engagement data.
Booking a consultation: Information we may collect: Name, email address, scheduling information, meeting notes, and information provided in the booking flow. Where a meeting is recorded or transcribed, we may collect the recording, transcript, and related summary; we notify participants before recording begins.
Buying a digital product: Information we may collect: Name, email address, billing information, order history, product and download or delivery records, and communications about the order. Our payment providers process payment-card information; KMH does not store full payment-card details.
Applying for a role: Information we may collect: Name, contact details, CV/resume, portfolio, employment history, education, interview and assessment records, references, and information you choose to provide.
Dealing with us in a business capacity: Information we may collect: Business contact details, project and correspondence records, contract and billing information, support requests, and supplier due-diligence information.
We may derive limited internal information from the data above, such as whether you are an existing contact or whether a particular KMH service may be relevant to your business. We do not use the Websites to make decisions based solely on automated processing that produce legal or similarly significant effects about you.
4. Where we obtain personal information
We obtain personal information directly from you, automatically from your use of the Websites, and from the following sources where relevant:
Your organisation or a referral: Examples: A colleague, your employer, a partner, or another contact introduces you to us or provides business-contact details in connection with a potential engagement.
Public and professional sources: Examples: Company websites, publicly available professional profiles, press coverage, and other sources lawfully made public.
Business-contact and sales tools: Examples: Professional contact information lawfully supplied to us for business-to-business outreach, subject to applicable law and your right to object.
Service providers and platforms: Examples: Scheduling, Website, store, communications, payment, recruitment, analytics, and marketing providers acting on our behalf or according to their own privacy notices.
Our clients: Examples: Information the client authorises us to access or process in providing agreed services.
5. How and why we use personal information
Where EU, UK, or similar data-protection law applies, we use personal information only when a lawful basis applies. The relevant basis depends on the context.
Operate, secure, maintain, and improve the Websites and store: Typical lawful basis: Legitimate interests in operating and protecting our business and digital services.
Use non-essential analytics, advertising, marketing, and similar technologies: Typical lawful basis: Consent, where required, through our Cookie Settings.
Respond to inquiries, schedule calls, prepare proposals, and manage business relationships: Typical lawful basis: Legitimate interests and, where relevant, taking steps at your request before entering into a contract.
Send newsletters, updates, and other direct marketing: Typical lawful basis: Consent where required; otherwise legitimate interests or a permitted soft opt-in, subject to applicable law and your right to object.
Record or transcribe a meeting: Typical lawful basis: Consent or another appropriate basis under applicable law; participants are notified before recording begins.
Process, fulfil, support, and protect store orders: Typical lawful basis: Performance of a contract; legitimate interests; and compliance with legal obligations.
Provide services to clients and manage client relationships: Typical lawful basis: Performance of a contract; legitimate interests; or processing on a client's documented instructions where we act as processor.
Recruit, assess, and communicate with candidates: Typical lawful basis: Taking steps before entering into a contract, legitimate interests, and legal obligations.
Meet tax, accounting, regulatory, and recordkeeping obligations: Typical lawful basis: Legal obligation and legitimate interests.
Prevent fraud, investigate misuse, establish or defend legal claims, and protect people and systems: Typical lawful basis: Legitimate interests and legal obligations.
Where we rely on legitimate interests, we consider the nature of the processing and the potential effect on your rights. You can object to direct marketing at any time and may have other objection rights as described below.
6. Cookies and similar technologies
We use cookies, pixels, tags, local storage, and similar technologies to operate the Websites, remember choices, understand Website use, measure advertising, and support communications and store functions. Our Cookie Policy explains the technology categories we use and the choices available to you.
Where required by law, we ask for your consent before setting or reading non-essential technologies. You can change your choices at any time through the Cookie Settings control available on the Websites.
7. How we disclose personal information
We do not exchange personal information for money. We disclose personal information only where necessary for the purposes described in this policy, including to the following categories of recipients.
Website, store, hosting, and security providers: Reason for disclosure: To host, secure, maintain, and deliver the Websites and store.
Communications, CRM, marketing, and scheduling providers: Reason for disclosure: To manage inquiries, subscriptions, customer relationships, communications, and consultation bookings.
Analytics and advertising providers: Reason for disclosure: To measure Website use and campaigns and, where you permit it, support advertising and remarketing.
Payment and fulfilment providers: LReason for disclosure: To process store orders, payments, fraud checks, delivery, and customer support.
Recruitment, business-productivity, professional, and support providers: Reason for disclosure: To manage applications, business operations, legal, accounting, tax, insurance, and other professional services.
Clients and their authorised parties: Reason for disclosure: To provide agreed services, report on work, and follow client instructions.
Authorities, advisers, and transaction counterparties: Reason for disclosure: To comply with law, protect rights and safety, deal with legal claims, or carry out a corporate restructuring, financing, sale, or acquisition.
We require service providers to handle personal information only for authorised purposes and with appropriate confidentiality and security safeguards.
8. International transfers
KMH is established in Ireland. Our personnel, clients, and service providers may be located in, or process personal information from, countries outside the European Economic Area and the United Kingdom.
Where a transfer requires a safeguard, we use an appropriate lawful mechanism, such as an adequacy decision, European Commission standard contractual clauses, the UK International Data Transfer Addendum or International Data Transfer Agreement, or another recognised mechanism. You may contact us at privacy@kensingtonmediahouse.com for further information about the safeguards relevant to a particular transfer.
9. Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, security, dispute-resolution, and recordkeeping requirements. We then delete, anonymise, or securely archive it in accordance with our retention practices and applicable law.
10. Security
We use organisational, technical, and physical measures designed to protect personal information against unauthorised or unlawful access, disclosure, alteration, loss, and destruction. These measures are appropriate to the nature of the information and services involved.
No system or transmission is completely secure. If you believe your interaction with us has been compromised, please contact privacy@kensingtonmediahouse.com promptly.
11. Your rights and choices
EEA and UK rights
If the GDPR or UK GDPR applies to your personal information, you may have the right to request access, rectification, erasure, restriction, portability, or information about our processing. You may object to processing based on legitimate interests, object to direct marketing at any time, and withdraw consent where we rely on it. These rights are subject to applicable conditions and exceptions.1
You can make a request by emailing privacy@kensingtonmediahouse.com with the subject line "Privacy Request." We may ask for proportionate information to verify your identity and authority before acting. If you are dissatisfied with our response, you may complain to the Irish Data Protection Commission or, if you are in the UK, the Information Commissioner's Office.2 3
U.S. state privacy rights
To the extent applicable U.S. state privacy law applies to our processing, residents of certain states may have rights to know/access, correct, delete, obtain a portable copy, appeal a decision on a rights request, and opt out of targeted advertising, the sale or sharing of personal information, or certain profiling.
We do not exchange personal information for money. However, the use of optional advertising technologies may be treated as "sharing" or as a "sale" under some U.S. state privacy laws when used for cross-context behavioural advertising. You can submit a request or opt out through Cookie Settings or by using a legally recognised opt-out preference signal, such as Global Privacy Control, where applicable.
To submit a U.S. state privacy request or appeal, email privacy@kensingtonmediahouse.com with the subject line "Privacy Request" or "Privacy Appeal." We will respond within the time required by applicable law. We will not discriminate against you for exercising a privacy right.4
12. Children
The Websites, store, and services are intended for businesses and adults and are not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided personal information to us, please contact privacy@kensingtonmediahouse.com and we will take appropriate action.
13. Third-party services
The Websites may link to or embed third-party services, including social-media, scheduling, recruitment, payment, and video services. Their privacy practices are governed by their own notices. We encourage you to review those notices before providing information or accepting their technologies.
14. Changes to this policy
We may update this Privacy Policy to reflect changes to our practices, technology, services, or legal obligations. The current version will be posted on the Websites. Where required, we will give additional notice or obtain fresh consent.
15. Contact us
Kensington Media House Limited, Jackson's Cross, Cahir Road, Clonmel, Co. Tipperary, E91 DP66, Ireland. Email: privacy@kensingtonmediahouse.com
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